Terms and Conditions

This page combines 3 topics: website terms of use · service terms · and product and warranty terms.

Using the website www.kccleantrade.com means you acknowledge the website-related terms. The service terms take effect when you accept a quotation or issue a purchase order to the Company.

1. Definitions

• “Company” / “we” means KC Clean Trade Co., Ltd.
• “Client” / “you” means the person or juristic entity that hires the Company for Services or purchases Products from the Company
• “Services” means cleaning, building maintenance, landscaping, waste management, security, manpower supply, and other work specified in the quotation
• “Quotation” means the document issued by the Company to you, specifying the scope of work, price, and specific terms for that work
• “Purchase Order” means the letter, email, or document you use to confirm that the Company should begin work

Order of priority of documents: If the wording in a signed quotation or service agreement conflicts with this page, the quotation or service agreement shall prevail.

2. Scope of Services

The Company provides Services to factories, warehouses, office buildings, and commercial buildings, mainly in Chonburi, Rayong, Chachoengsao, Prachinburi, and Samut Prakan provinces. Work outside these areas is considered case by case and may incur additional travel charges.

The scope of work binding the Company is only the scope stated in the quotation you accepted. Work outside that scope, including additional work arising during operations, must be agreed upon and quoted in writing before proceeding.

3. Requesting a Quote and Site Survey

3.1 Prices shown on the website are “Starting price” for preliminary decision-making only and do not constitute an offer binding on the Company. The actual price is determined after a site survey and quantity take-off each time.

3.2 The Company’s standard timeframes (targets, not guarantees, counted only on Business Days Monday–Saturday 08:00–17:00)

3.3 The Company does not charge for site surveys conducted to prepare a quotation.

3.4 Quotations are valid for the period stated in the document. After expiry, the Company reserves the right to revise the price.

4. Pricing, Tax, and Payment

4.1 All prices on the website and in quotations exclude VAT unless clearly stated otherwise.

4.2 Quotations are itemized and clearly state what is included and excluded. You may remove items you do not need to reduce the price.

4.3 Payment terms: Generally, a deposit of at least 50% is required before work starts, with the remainder due upon completion. For monthly service contracts, ongoing work, or other agreed arrangements, the terms in the quotation you accepted shall govern.

4.4 The Company accepts payment only by transfer to a bank account in the Company’s name. The Company has no online payment system and does not allow staff to accept cash, unless agreed in writing in advance. If anyone asks you to transfer money to a personal account, please verify with the Company first.

4.5 In case of overdue payment, the Company reserves the right to temporarily suspend Services until payment is received, with reasonable prior notice to you.

5. Client Responsibilities

To keep work on schedule, you agree to:

• Allow Company staff access to the site at the agreed date and time, and facilitate entry and exit
• Provide water and electricity reasonably necessary for the work, unless otherwise agreed
• Inform the Company in advance of specific risks and restrictions at the site, such as confined spaces, chemicals, operating machinery, restricted areas, or fragile property
• Remove valuables, important documents, and fragile equipment from the work area before work begins
• Inspect and sign delivery documents as appropriate

If the Company cannot carry out work due to reasons on your part, the Company reserves the right to reschedule and charge actual costs incurred from preparing manpower.

6. Work Standards and Rework

6.1 The Company will perform work with professional care, using staff trained for the type of work, and equipment and chemicals suited to the surface.

6.2 Reporting unsatisfactory work: If you find any part of the work does not meet the agreed scope, please notify the Company within 3 business days of the delivery date, specifying the points to be corrected.

6.3 Once notified within the deadline, the Company will redo that part of the work at no additional charge within the agreed timeframe.

6.4 Limitations to be understood — the following are not considered defective work:

• Embedded stains, discoloration, or damage that existed on materials before work began and cannot be removed by standard methods
• Wear and deterioration due to the normal service life of surfaces or equipment
• New dirt arising after delivery from normal use
• Work you instructed to be skipped or done using a method other than what the Company recommended

Where a surface carries risk, the Company will notify you in advance and may request a small test area first.

7. Products and Equipment

7.1 This website displays product information for reference only; there is no shopping cart system and no online payment. All orders are placed through the Sales team, evidenced by a quotation and an order form.

7.2 Specifications, images, and prices on the website may change. The information in the latest quotation shall govern.

7.3 Product warranty: Products purchased from the Company are covered under the terms and period of the respective manufacturer or importer, as stated in the quotation or warranty document provided with the product.

The warranty covers manufacturing defects but does not cover misuse, modification, accidents, failure to maintain according to the manual, and consumable parts with a limited service life, such as brushes, cloths, squeegee blades, and batteries.

7.4 Exchanges and Returns

• Wrong model, wrong quantity, or defective on receipt — notify the Company within 7 days of receiving the product, with photos and purchase documents. The Company will replace the product or issue a refund as agreed, at no cost to you.
• Change of mind — considered case by case. The product must be in new, unused condition and in its original complete packaging. You are responsible for shipping costs, and a handling fee may apply.
• Custom-made or specially imported products, and opened chemicals — not eligible for return

7.5 Refunds (if any) will be transferred only to a bank account in the Client’s name.

8. Safety and Liability

8.1 The Company requires staff to follow safety measures relevant to the type of work, and to comply with your premises’ safety rules.

8.2 If Company staff or subcontractors cause damage to your property due to intentional acts or negligence during work, the Company is liable for the actual damage incurred. You must notify the Company within 3 business days of discovering the damage, with supporting evidence, so the Company can jointly investigate the facts.

8.3 Except as stated in clause 8.4, the Company’s total liability for property damage in any one job is limited to the value of the fee for that job as per the quotation, and the Company is not liable for indirect damages such as loss of business opportunity or expected profit.

8.4 The limitation of liability in clause 8.3 does not apply to damage to life, body, or health of a person arising from intentional acts or negligence of the Company or persons for whom the Company is responsible, for which the Company is fully liable as required by law.

8.5 The Company is not liable for delay or inability to perform work due to force majeure beyond its control, such as natural disasters, floods, government orders, or premises closures. The Company will notify you as soon as it becomes aware and jointly arrange a new work date.

9. Rescheduling and Cancellation

9.1 If you wish to reschedule or cancel a scheduled job, please notify at least 1 business day in advance. For shorter notice, the Company reserves the right to charge actual manpower preparation costs.

9.2 For monthly or annual service contracts, early termination shall follow the terms stated in that contract.

9.3 The Company reserves the right to refuse or terminate Services if the work site poses a safety risk to staff greater than previously disclosed, and will inform you of the reason and refund the portion of Services not yet performed.

10. Confidentiality

The Company and its staff will keep confidential any information learned while working at your site, and will not disclose or use it for other purposes, except with your permission or as required by law.

Publishing site photos requires your permission each time. See details in the Privacy Policy.

11. Website Use

11.1 Content, images, logos, and design on this website are the Company’s intellectual property. Reproduction, modification, or commercial use without written permission is prohibited. You may reference or share links to the page as usual.

11.2 The Company strives to keep website information accurate and up to date, but does not guarantee that all information is free of errors or always current. Before making decisions, please confirm details with the Sales team.

11.3 Do not use the website unlawfully, disrupt its systems, scrape large amounts of data automatically, or send spam messages through the contact form.

11.4 The website may contain links to third-party websites. The Company is not responsible for the content or policies of those websites.

12. Complaints

If you are dissatisfied with the Services or staff conduct, please contact:

Service Team Call 096-663-3181 · Email admin@kccleantrade.com · LINE @kccleantrade

The Company will respond within 1 business day to receive the matter and agree on a resolution with you.

13. Governing Law

These terms are governed by Thai law. In case of a dispute, the parties agree to first negotiate a resolution together.

14. Amendments to These Terms

The Company may update these terms from time to time. The version applicable to your job is the one in effect on the date you accepted the quotation. Changes will not apply retroactively to work already agreed upon.

15. Contact the Company

KC Clean Trade Co., Ltd.
Tax ID 0205567039814
232/93 Moo 3, Bo Win Subdistrict, Si Racha District, Chonburi 20230

LINE @kccleantrade · Business Hours Monday–Saturday 08:00–17:00